Not satisfied with them starting a job on my car and not finishing. Edit: Got my car fixed today. All that had to be done was reconnect the electrical conection for the valve. They told me I had a valve leak and it needed replaced. Sketchy shop, go here if you want scammed.
Jonathan I am sorry to see this review. We take pride in making sure that our customers are satisfied in the service we give and work we do on their vehicles. I would like to take a moment to address your review. You had stopped at our shop with a check engine light and we pulled the codes on the car for you to make sure it was safe to drive. We then set up an appointment with you to have you bring the car in for a diagnostic on the codes. Our mechanic completed a diagnostic and found that the purge valve solenoid needed to be replaced in order to take care of your issue. That information was shared with you and you chose at that point to reach out to your warranty company to see if they would cover it. You then called back and informed us it would be covered by them so we reached out to them on your behalf. We were notified of what they would cover dollar wise and then relayed that information to you. Being that they would not cover the entire cost for our shop to do it we let you know the remainder would be an out of pocket expense for you. You did not want to go that route so we put you in touch with a Ford dealership to see if they could help. At no point did we not want to take care of your vehicle for you but when it comes down to working with an aftermarket warranty company there are times they do not cover the complete repair and the vehicle owner is then liable for the balance. I apologize that you feel this way about us but I just wanted to clear up any confusion you may have had on what happened with the warranty company. We do thank you for your business and are always willing to help all of our customers as much as we can. Please feel free to reach out to us at any time if you would like to discuss this further or have any questions. Have a wonderful rest of your day! Response to your edit-Jonathan I am truly sorry you feel this way and this has taken the path it has. This is not how we do business and not how we want our customers to feel. We talked on the phone after we spoke with the warranty company and had a very friendly conversation together, not as you are describing here. When you notified us that the warranty company needed to be called the process was explained to you and then we called them. There was a long hold time the first time we called so we called later and that is when we talked to them and then called you. We are always willing to work with any aftermarket warranty company but just like any other business we can not go negative on a job and that is what was explained to you. I apologize if it was taken another way by you as that is surely not what was intended. As stated we were more then willing to do the work there would just be an out of pocket expense. We wish you the best and as always please feel free to reach out to us if you would like to discuss anything.
- Zimmerman's Auto Repair