5

So. I drive a 24 year old car. The mechanics always take great care of my car to make sure it is road safe for as long as it continues to last. The secretary is super sweet and punctual as well. Zimmerman’s knows my car best and I will continue to get my current vehicle and future vehicle(s) serviced and repaired HERE. Thank you so much!

Hello Gemma and thank you for the great review. We really appreciate that you trusted us with your vehicle and are delighted to hear that you are happy with our work. We’ll be here to help you whenever you need service or repair – just give us a call.

- Zimmerman's Auto Repair
5

Thank you so much for the 5 star rating Angela. We really appreciate your support!

- Zimmerman's Auto Repair
1

Not satisfied with them starting a job on my car and not finishing. Edit: Got my car fixed today. All that had to be done was reconnect the electrical conection for the valve. They told me I had a valve leak and it needed replaced. Sketchy shop, go here if you want scammed.

Jonathan I am sorry to see this review. We take pride in making sure that our customers are satisfied in the service we give and work we do on their vehicles. I would like to take a moment to address your review. You had stopped at our shop with a check engine light and we pulled the codes on the car for you to make sure it was safe to drive. We then set up an appointment with you to have you bring the car in for a diagnostic on the codes. Our mechanic completed a diagnostic and found that the purge valve solenoid needed to be replaced in order to take care of your issue. That information was shared with you and you chose at that point to reach out to your warranty company to see if they would cover it. You then called back and informed us it would be covered by them so we reached out to them on your behalf. We were notified of what they would cover dollar wise and then relayed that information to you. Being that they would not cover the entire cost for our shop to do it we let you know the remainder would be an out of pocket expense for you. You did not want to go that route so we put you in touch with a Ford dealership to see if they could help. At no point did we not want to take care of your vehicle for you but when it comes down to working with an aftermarket warranty company there are times they do not cover the complete repair and the vehicle owner is then liable for the balance. I apologize that you feel this way about us but I just wanted to clear up any confusion you may have had on what happened with the warranty company. We do thank you for your business and are always willing to help all of our customers as much as we can. Please feel free to reach out to us at any time if you would like to discuss this further or have any questions. Have a wonderful rest of your day! Response to your edit-Jonathan I am truly sorry you feel this way and this has taken the path it has. This is not how we do business and not how we want our customers to feel. We talked on the phone after we spoke with the warranty company and had a very friendly conversation together, not as you are describing here. When you notified us that the warranty company needed to be called the process was explained to you and then we called them. There was a long hold time the first time we called so we called later and that is when we talked to them and then called you. We are always willing to work with any aftermarket warranty company but just like any other business we can not go negative on a job and that is what was explained to you. I apologize if it was taken another way by you as that is surely not what was intended. As stated we were more then willing to do the work there would just be an out of pocket expense. We wish you the best and as always please feel free to reach out to us if you would like to discuss anything.

- Zimmerman's Auto Repair
5

We had to make a stop here as a last minute emergency, they took care of our problem we had and we was on our way back home. They let us wait in a waiting room that had a nice cool a/c.

Thank you for the kind review Jose and we are very happy that we were able to get you fixed up and back on the road.

- Zimmerman's Auto Repair
5

Thanks to Drew from Zimmerman's auto repair, without his help of fixing two of our trailer tires we would have never made it to Virginia. I would recommend them to anyone that needs auto repairs.

5

Thanks to Drew from Zimmerman's auto repair, without his help of fixing two of our trailer tires we would have never made it to Virginia. I would recommend them to anyone that needs auto repairs.

5

I want to thank Zimmerman?s so much. Especially Angie and Henry. I wish you were here in Ohio. Customer service like that here is rare. I drove from Ohio with my son and his best friend to visit Gettysburg. Upon arrival my check engine light came on. I drive a 2010 Ram 3500 Dually. I had called a few places and, even though this was somewhat of an emergency, they could not make time to put my truck on the diagnostic machine. I had two young children with me and wanted to make sure the truck was not on the brink of breaking down. I called Zimmerman's and explained my situation that I was here form Ohio with my son and his friend and I was worried about the truck light and a possible breakdown. Angie was so nice and told me to bring the truck down and they would fit it in. Henry made time to put the analyzer on it. He stated that I should be OK until I get back to Ohio and it was most likely the crankcase filter. He was spot on. We were able to enjoy the rest of our trip without worry. Angie would not take any money or tip from me. When I came back to Ohio I had the filter replaced and all was good. I am so appreciative of Henry and Angie. I have not seen that level of customer service, especially in the auto repair business where you are usually held hostage with your vehicle repairs. I highly recommend Zimmerman?s to anyone that needs an auto or truck repair. Thanks you so Much! Tom Kimble Wadsworth, Ohio

5

Great people to work with! Quality work and great price too. If you are reading this review go ahead and give them a call to schedule your next service!

Cameron-Thank you kindly for the wonderful review. We value your business and are grateful to have you as a customer. Our goal is to always make sure our customers are taken care of so reviews like this let us know we are doing just that. We hope you have a wonderful weekend!

- Zimmerman's Auto Repair
5

Took care of my problem. Plus I had them do more work on my Jeep. I really enjoy talking with the young lady at the front desk. She is very good at her job. If anyone tells you anything about Zimmermans please don’t believe them. Call Zimmermans and talk to them about it. And don’t be like I was going off without knowing the truth. Because you will find out like I did that Zimmermans never said a word about you. Very good shop!! I will be going back to them plus I will be telling everyone how good they are!!!

Mr. Willhide, Thank you for your feedback. I am very pleased that I got the chance to speak with you about your concern and get it resolved. It was a pleasure speaking with you today and during the time your vehicle was here at the shop. As always Zimmerman's takes pride in knowing that our customer's have a great experience with us and know that they can always trust us to take care of their vehicles. We sincerely thank you for your business and look forward to having you as a long term customer with us!

- Zimmerman's Auto Repair
5

I would give 10 Stars if possible. Had Leman Volvo Mechanicsburg quote $5000 to repair my 2006 XC90 AOC all wheel drive clutch. Zimmerman diagnosed it, and found it only needed the AOC pump. Cost me $600 instead of $5000. Best Volvo repair shop in the world!

Thank you kindly for taking the time to leave us a review. We are very happy that we were able to help you out and save you money. We thank you for your business!

- Zimmerman's Auto Repair